| Frequently
Ask Questions |
- What
are my ordering options?
- What
are my payment options?
- What
are the web browser compatibility ?
- Will
my credit card information be secure?
- Is
my transaction information secure?
- What
are the different ways I can pay for my order?
- What
currency are your prices?
- Will
the mail man know what I ordered?
- How
long will it take to receive my package?
- Will
you email me tracking information?
- Can
you give me more details on your free shipping offer?
- If
I order more than one product, do I have to pay for shipping on each
of the items?
- Can
I order a product and ask you to ship it to someone else?
- Can
I ship to a P.O. box address?
- How
do I choose or receive Free DVD’s?
- I
forgot to add my free dvd(s), what do I do?
- Product
availability / OUT OF STOCK item(s)?
- I
Received a Damaged or Defective DVD what do I do?
- Our
Guarantee to you
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What
are my ordering options?
To make
it easier and safer to order our DVDs, we are able to give you a few options
on how you may order, please note that you must be 21+ years of age to
order from us:
By Phone:
Call TOLL
FREE 1-800-698-8266 Monday to Friday 9:00am to 5:00pm EST.
· Phone in your order with your credit card number ready (Visa
and Mastercard).
· Visa and MasterCard is accepted.
· Other - check, money order is accepted. Please phone OR E-MAIL
us for instructions.
· Your e-mail address, name and mailing
address will be held in the strictest confidence and will not be sold
to any third party.
How To Use The
Shopping Cart:
· Select the
videos that you want to purchase by using the "Add to Cart"
button.
· Choose "Check Out" when you are done shopping
or "Continue Shopping" to add more items.
· After you push the "Check Out" Button you will
be offered further instructions on how to proceed.
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What
are my payment options?
We
do accept Visa, Mastercard and money order. If you do wish to send us a
money order, please email or call us and we will email you the money order
procedure. Please note, we do not accept personal cheques, Discovery nor American
Express. |
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What
are the web browser compatibility?
Although
the website does support Internet Explorer 4.0 and Netscape 4.06 and up,
in order to optimize your viewing experience we recommend that you use
Netscape 6.0 or Internet Explorer 5.0+. It is recommended to upgrade your
browsers as frequently as possible in order to keep up with the newest
technologies and features now available on many web pages.
Please visit either Microsoft's
Internet Explorer Page or Netscape's Site to upgrade your browsers if
needed.
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Will
my credit card information be secure?
YES!
All transactions are secure and encrypted. Upon checkout, we use a server
secured by QuickSSL to ensure a high level of security. Sites secured
by QuickSSL use 128-bit SSL certificates thereby offering the highest
level of encryption or security possible. This means you can rest assured
that communications between your browser and the checkout server is secure.
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Is
my transaction information secure?
YES!
All information submitted through our website is strictly confidential.
Your e-mail address, name and mailing address will be held in the strictest
confidence and will not be sold to any third party. We never have and never
will! |
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What
are the different ways I can pay for my order?
We
accept Visa, MasterCard and Money Orders. The charge will be shown under
"Executive Video Productions" for Visa & MasterCard
orders. On our order form please be sure to list your billing address exactly
as it appears on your credit card statement.
For those who wish to pay by Money Order, please email us at sales@sexdvd.com
for the mail order procedure. |
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What
currency are your prices?
All
our prices are in U.S Dollars |
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Will
the mail man know what I ordered?
We
pride ourselves on security and privacy. All our packages are packed, sealed
and shipped in a plain yellow bubble envelope or box. There is no indication
of what is in the package, on the label or on the package. |
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How
long will it take to receive my package?
Generally,
all our packages are shipped and processed within 1 business day. If you
do choose the standard shipping option, you should receive your package
within 7-10 business days depending on your area of residence. If your selection
is the overnight option or you qualify for the Daily Special, you will receive
your package next business day if the order was placed before 7:30 a.m.
There are no deliveries on weekends and holidays. In addition, if you gave
a P.O box, APO or are considered “out of area” according to
Fedex, your order will automatically be shipped via the Postal Service.
The overnight charge on your invoice will be credited. Bad weather and product
availability may cause a delay in the arrival of the package. All orders
placed before 7:30 am eastern time Monday to Friday will be processed the
same day. Any order placed after 7:30 A.M will be processed the next day.
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Will
you email me tracking information?
Yes
we will. Once your package is shipped, you will receive tracking information
via email within 1 business day. If you have chosen the overnight option,
we generally don’t email the tracking information as you probably
have already received your package by the time we have emailed you that
information. In general, if you haven’t received tracking information
of your order within 3 business days, please contact us. |
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Can
you give me more details on your free shipping offer?
All
orders over $100 subtotal are shipped via FREE Postal Service or Fedex
Ground shipping. If your order is over $119 we will ship your order FREE
OVERNIGHT (DVDs which are priced $9.99 or less are not included in this
special. Canada and USA only. Excluding Puerto Rico and Hawaii. Please
read Daily Special for more details.)
If I order more than one product, do I have to pay for shipping on each
of the items?
Yes, our shipping
charges are $5 for the first item and $2 for every additional item. We
do encourage you to purchase over $100 for our free shipping special.
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Can
I order a product and ask you to ship it to someone else?
Yes
it is possible. Please contact us via phone or email to make prior arrangements.
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Can
I ship to a P.O. box address?
Yes
we do as long as it is your billing address as well. Please note though,
we can’t ship your order via Fedex overnight to P.O. Boxes. |
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How
do I choose or receive Free DVD’s?
Please
read our specials carefully on how you can qualify for free dvd’s.
All you have to do is click on the “Buy 3 Get 1 Free” banner
or “Buy $30 worth of Sex Toys and receive free DVD” banner for
more details. In addition we offer a free dvd just for browsing our site
or a free dvd for writing a qualified review on a previous purchased item.
Again, just click on “Specials” on the top for more details.
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I
forgot to add my free dvd(s), what do I do?
If
you order hasn’t left, we will gladly add the item(s) for you. Just
email or call us with the catalog numbers you wish. |
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Product
availability / OUT OF STOCK item(s)?
Generally,
our site is updated with accurate inventory information of approximately
95%. Out of stock items arrival times vary from 2-6 weeks. You may order
these items for priority if you do wish. We will just email
you once they have arrived in stock with your shipping information. |
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I
Received a Damaged or Defective DVD what do I do?
If
you have received a damaged or defective dvd, please
email us ASAP for your Return Authorization Number. Unfortunately there
maybe a manufacture defect or for some odd reason, certain dvd’s just
don’t play in certain machines. |
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Return
Policy
- All returns need
a return authorization number.
- Merchandise must
be factory sealed to receive a refund.
- Returns for factory
sealed DVDs may be subject to a 15% restocking fee.
- Opened items cannot
be returned unless the item is defective. Defective items will be replaced
with same item only unless otherwise authorized by representative. For
defective DVD items, you must let us know about the defect within 30
days of receipt of your merchandise. For novelty toy items, notification
must be made within 5 days of receipt of package. No refunds
unless authorized.
- We do not pay for
the postage on returns.
- Shipping charges
are not refundable.
- Defect novelty
toy items may be returned if notified within 5 days of receipt
of your package. Defective item maybe replaced only with same item.
All items come with a manufacture warranty included after the 5 day
period that may be returned to the manufacture.
- Non-defective novelty
toy items may NOT be returned due to strict health and hygiene restrictions.
- If products are
returned to us for no reason (unclaimed, refused, wrong address), the
order would be subject to reshipping charge or a restocking fee.
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Our
Guarantee to you |
Never
Pay Too Much
At sexdvd.com we're determined to give you the best service
and products at the lowest prices. We frequently monitor our competition
to ensure the best prices in USA.
DVD
Low Price Guarantee
We guarantee
that our prices for DVDs are amongst the lowest for new products by mail-order
companies in USA. If you find a lower price on any new original adult
dvd (in USA) than what is listed on our website, we will give you a free
dvd ($24.95 or less)** with your next order. (Used, damaged DVDs or close-outs
are excluded from this deal). ** Please note that the free DVD is chosen
by us.
Sex
Toys Low Price Guarantee
If within
20 Days of your purchase you find a lower price on any new adult toy product
than what is listed on our website from any other US internet company;
we will then issue you a refund for the price difference and give you
a discount on a future purchase.
Please note that to do a price comparison; one must include the competitor’s
product price plus shipping and handling charges against wholesaleadultmovies.com
product price. Our Low Price Guarantee does not apply on discounts, rebates,
coupons, close outs, bulk or bundle sales by a competitor. For more information
please e-mail us.
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